Hello! I'm a Product Designer with over 10 years of experience in digital product design, dedicated to creating user-centered solutions that align user needs with business objectives. I believe in building strong partnerships with cross-functional teams to enhance collaboration and drive innovation. Providing leadership, and mentoring fellow designers is essential in creating a positive, collaborative, and creative work environment. I believe that well-crafted products have the power to shape impactful experiences, and I leverage user research and data analytics to guide my design decisions.
💻 Skills
General: UX Design, User Research, Interaction Design, UI Design, Prototyping, Visual Design, Responsive Design, Ideation, Strategy, Leadership/Mentoring, Cross-functional collaboration
Technical: Mac, Figma, FigJam, Maze, Adobe XD + Full Adobe Suite, Sketch, Zeplin, Slack, Asana, Teams, Jira, HTML/CSS foundations
🏫 Education
Bachelor of Fine Arts in Graphic Design
Academy of Art University - San Francisco, CA
📡 Contact information
[email protected]
LinkedIn: https://www.linkedin.com/in/chrismitsuda/
Portfolio: https://www.chrismitsuda.com/
Dribbble: https://dribbble.com/chrismitsuda
👨🏻💻 Work experience
Senior Product Designer
Coterie Insurance • FT Remote – (Dec 2022 - Current)
Harmonizing Insurtech with Human Empathy
Responsibilities
- Led the design of a new FNOL claims experience that improved the conversion rate from 15% to 78% by utilizing known user data and taking a new, fresh design approach
- Established strong partnerships with ENG, PM, Marketing, and Data Analytics for optimized collaboration
- Responsible for enhancing and innovating the user experience for our three key personas: policyholders, insurance agents, and customer service representatives
- Taking ownership of creating a new innovative dashboard experience where users can effortlessly manage their policies through self-service and automation
- Strategizing business opportunities to increase user retention, policy renewals, and referrals, along with a social aspect to the product
- Provide mentorship and guidance to fellow designers by conducting design critiques, while staying up-to-date with design best practices and emerging trends
Senior Product Designer
iD Tech Camps • FT Remote – (Oct 2016 - Aug 2022 · 5 yrs 11 mos)
Designed innovative solutions for the top STEM/Tech camp for children
Responsibilities
- As the design lead for the Squads/After-school product, I played a pivotal role in its success, contributing to the generation of $45 million in revenue in 2021
- Led the UX initiatives to ensure a seamless user experience in purchasing/registering for camps across various lines of business, catering to a product accessible in the USA, Europe, and Asia
- Conducted user research, user interviews, and user testing to obtain design validation and user insights to optimize user flows based on the persona type/seasonality of the product